Returns and Refunds

    International Returns

    You have 30 days to return your item(s) from the date of delivery.

    Please note if, on the rare occasion, your order arrives and your product isn’t in perfect condition; please contact our Customer Care team within 7 days of receiving your order. Please make sure to include clear photos and a description of the damage/fault as well as images of the packaging so we can help you further.


    Each item(s) you return needs to be new, unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.

    If your order has arrived damaged please email customer services with clear photos of the damage and they will be able to help you further.

    To return any oversized furniture items please contact


    Return Address:

    Waterfall Sense s.r.o.

    U Stadionu 270

    383 01 Prachatice

    Czech republic

    +420 774256350


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