Returns and Refunds
International Returns
You have 30 days to return your item(s) from the date of delivery.
Please note if, on the rare occasion, your order arrives and your product isn’t in perfect condition; please contact our Customer Care team within 7 days of receiving your order. Please make sure to include clear photos and a description of the damage/fault as well as images of the packaging so we can help you further.
RETURNS
Returns are paid in full by the buyer.
Each item(s) you return needs to be new, unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
Returns are not possible for custom-made or bespoke orders, inclusive custom made furniture, office chairs, and Celso de Lemos Linens.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sale items: Items purchased at a discounted or sale price are final sale and are not eligible for return or exchange, unless the item is faulty, damaged, or not as described. Please note that this does not affect your statutory rights. Customers in the European Union retain their 14-day right of withdrawal regardless of sale status; however, items must be returned in their original, unused condition with all original packaging and tags.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@vesimidesign.com.
Return Address: Vesimi design s.r.o., U Stadionu 270, 383 01 Prachatice, Czech republic
email: info@vesimidesing.com